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Case Study
Ethics training for administrative staff
Business ethics is the responsibility of everyone at GSK, not just senior managers.
In July 2004 we held an ethics seminar for our administrative support staff at GSK House in London. The aim was to raise awareness of our Employee Guide to Business Conduct and show how ethics are relevant to administrative assistants - for example, when they are handling budgets, dealing with suppliers and checking correspondence.
The seminar was organised by the GSK House Admin Community and presented by a senior vice president in our legal department. The session highlighted potential ethical concerns around gifts and entertainment, and was attended by 55 people.
A variety of situations were discussed where support staff might need to recognise an ethical dilemma and act with integrity. For example, assistants deal with post and will often be the first to see any letters reporting suspected misconduct. They need to deal with these letters promptly, forward them to the right people and treat them confidentially.
A similar ethics seminar is planned for US administrators during 2005.
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