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• Training and awareness

Training and awareness

We have training and awareness programmes to make sure employees understand our codes and policies, comply with the law and know what standards of behaviour are required.

Our global induction course includes training on our Code of conduct. This ensures new employees understand the importance of ethical conduct from day one, know how to deal with potential dilemmas and know where to seek help. We provide additional training for employees who will be working in areas where there are particular concerns, such as Sales and Marketing and Research and Development.

In addition, we provide training and workshops to keep employees up to date with changes and to reinforce key elements in GSK policies.

Progress during 2004
During 2004 over 50 training workshops were held in our International region and Japan (which includes all our operations outside Europe and the US). These covered a range of business ethics issues including conflicts of interest, competition law, corporate governance, gifts and entertainment, marketing practices, record keeping, and reporting legal or ethical concerns.

The workshops presented employees with examples of ethical dilemmas they could face in their work and asked them to consider how they would respond. Guidance was then provided to help people understand appropriate responses.

In R&D, an e-learning module entitled ‘Performing with Integrity’ was launched. At present, approximately 19,000 GSK employees are enrolled on the course and over 9,700 successfully completed it by the end of 2004. Performing with Integrity encompasses training on the Code of conduct, Conflicts of Interest and Acceptance of Gifts and Entertainment by GSK employees.

Objectives for 2005
We plan to develop and deliver additional training on ethics and compliance. In particular we are developing training that reinforces employee obligations under the Employee Guide to Business Conduct and the risks associated with non-compliance. In 2005 we expect to develop and deliver this training course to staff in corporate functions (including Finance, HR, IT and Communications).

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