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Employee surveys

The sustainability of our business rests on factors that are difficult to measure such as the quality of our leadership, our culture and our ability to develop talented people. Regular employee surveys help us to monitor the evolution of GSK’s culture and overall employee satisfaction. The results are used to assess the effectiveness of our people management practices and identify areas for improvement.

We conduct a Global Leadership Survey every two years. Over 10,000 managers took part in the last survey in 2004. Results showed a significant improvement on 29 of 31 items compared with 2002 results. For details of the results see our 2004 Corporate Responsibility report. The survey findings are reviewed by GSK’s Corporate Executive Team and our business units have implemented action plans to deliver improvements in key areas. For example, GMS have extended our core Leadership Edge programme to over 1000 leaders and have increased focus on staff development, including through mentoring and coaching. R&D have implemented a quarterly "pulse" employee survey to understand better where there are opportunities to enhance employee engagement and satisfaction. They have also launched the "Focus on the Patient" initiative to build on our strength of putting the patient first in our plans and decision making.

Activity in 2005
We conduct a range of interim employee surveys to gauge satisfaction, motivation and engagement between Leadership Surveys.

Our annual US Inclusion and Resilience Poll was sent to 1,000 US employees in 2005. The survey gathers feedback on work-life and resilience issues and how we are progressing towards our diversity vision. The scores for diversity were all higher than 2002, see diversity for more details. Other results included:

		% favourable
Question	2002	2004	2005
How would you rate your overall satisfaction with GSK at the present time?	64	72	75
I feel valued as an employee of GSK.	51	63	68
My manager enables flexible and innovative solutions for managing work and personal life.	66	70	76
My work environment enables me to maintain a healthy lifestyle.	57	61	60

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