Social indicators

This table shows which elements of the Global Reporting Initiative guidelines are covered in our report
or elsewhere on the GSK website.

GRI Guideline			Covered?	Link
Performance: Labour Practices and Decent Work
Employment
LA1	Core	Breakdown of workforce by region/country, employment type (full/ part time) and employment contract (permanent/ temporary)	Partial	Total number of employees and countries: Employees

LA2	Core	Net employment creation and average turnover segmented by region/ country	No

LA12	Additional	Employee benefits beyond those legally mandated (e.g. contributions to health care, maternity, education and retirement)	Yes	Information on our TotalReward programme: Your reward package
Labour / Management Relations
LA3	Core	Percentage of employees represented by independent trade union organisations or other bona fide employee representatives, broken down geographically, OR percentage covered by collective bargaining agreements	Partial	Information on our employees works councils is reported in: Employees/Internal communication Background information is available in: Freedom of association

LA4	Core	Policy and procedures involving information, consultation and negotiation with employees over changes in the organisation's operations (e.g. restructuring)	Partial	Employees/Internal communication

LA13	Additional	Provision for formal worker representation in decision making or management, including corporate governance	Partial	Information on consultation forums: Employees/Internal communication
Health and Safety
LA5	Core	Practices on recording and notification of occupational accidents and diseases, and how they relate to the ILO Code of Practice on Recording and Notification of Occupational Accidents and Diseases	Partial	Employees/Health and safety/How we manage health and safety

LA6	Core	Description of formal joint health and safety committees comprising management and worker representatives and proportion of workforce covered	No	Health and safety management is covered in: How we manage health and safety

LA7	Core	Standard injury, lost day and absentee rates and number of work-related fatalities (including subcontracted workers)	Yes	Injury and illness rates Health and safety/Suppliers and contractors

LA8	Core	Description of policies or programmes (for the workplace and beyond) on HIV/AIDS	Yes	Programmes for employees: Employees/Health and safety/Health programmes Programmes to increase access to HIV/AIDS medicines in developing countries: Access to medicines Community programmes for HIV/AIDS: Access to medicines/major public health initiatives Community Investment/Community partnerships

LA14	Additional	Evidence of substantial compliance with the ILO Guidelines for Occupational Health Management Systems	Partial	Health and safety management is covered in: How we manage health and safety

LA15	Additional	Description of formal agreements with trade unions or other bona fide employee representatives covering health and safety at work and proportion of the workforce covered	No
Training and Education
LA9	Core	Average hours of training per year per employee by category of employee (e.g. senior/ middle management, professional, technical.)	Partial	Employees/employee development and talent management

LA16	Additional	Description of programmes to support the continued employability of employees and to manage career endings	Partial	Employees/employee development and talent management

LA17	Additional	Specific policies and programmes for skills management or for lifelong learning	Yes	Employees/employee development and talent management
Diversity and Opportunity
LA10	Core	Description of equal opportunity policies or programmes, as well as monitoring systems to ensure compliance and results of monitoring	Yes	Employees/Diversity

LA11	Core	Composition of senior management and corporate governance bodies (including board of directors), including female/male ratio and other indicators of diversity as culturally appropriate	Yes	Data on gender diversity and ethnicity: Employees/Diversity About GSK/Corporate governance
Performance: Human rights
Strategy and Management
HR1	Core	Description of policies, guidelines, corporate structure and procedures to deal with all aspects of human rights relevant to the reporter's operations, including monitoring mechanisms and results (state how policies relate to existing international standards such as UDHR and the ILO's Fundamental Conventions)	Yes	Human rights

HR2	Core	Evidence of consideration of human rights impacts as part of investment and procurement decisions, including selection of suppliers/contractors	Yes	Human rights/Suppliers

HR3	Core	Description of policies and procedures to evaluate and address human rights performance within the reporting organisation's supply chain and contractors	Yes	Human rights/Suppliers

HR8	Additional	Employees training on the reporter's policies and practices concerning all aspects of human rights relevant to the reporter's operations	Yes	Human rights/Suppliers
Nondiscrimination
HR4	Core	Description of global policy and procedures/programmes preventing all forms of discrimination in the reporter's operations, including monitoring systems and results	Partial	Employees/Diversity Human rights/Employees
Freedom of Association and Collective Bargaining
HR5	Core	Description of freedom of association policy and extent to which it is universally applied independent of local laws, and description of procedures/ programmes to address this issue	Partial	Human rights/Employees
Child Labour
HR6	Core	Description of policy excluding child labour as defined by the ILO Convention 138 and extent to which this policy is visibly stated and applied	Partial	Human rights/Employees
Forced and Compulsory Labour
HR7	Core	Description of policy to prevent forced and compulsory labour and extent to which this policy is visibly stated and applied	Yes	Human rights/Employees
Disciplinary Practices
HR9	Additional	Description of appeal practices, including, but not limited to, human rights issues	Partial	Global Integrity Helpline: Human rights/Employees Employees/Internal communications

HR10	Additional	Description of non-retaliation policy and effective, confidential employee grievance system	Yes	Employee guide to business conduct Employees/Internal communications Ethical conduct
Security Practices
HR11	Additional	Human rights training for security personnel (including type of training, number of persons trained and duration of training)	No
Indigenous Rights
HR12	Additional	Description of policies, guidelines, and procedures to address the needs of indigenous people	Partial	Traditional knowledge

HR13	Additional	Description of jointly managed community grievance mechanisms/authority	No

HR14	Additional	Share of operating revenues from the area of operations that are redistributed to local communities	No
Performance: Society
Community
SO1	Core	Description of policies to manage impacts on communities in areas affected by the reporting organisation's activities, as well as description of procedures/programmes to address this issue, including monitoring systems and results (Include explanation of procedures for identifying and engaging in dialogue with community stakeholders)	Yes	Access to medicines Access to medicines/major public health initiatives Community investment

SO4	Additional	Awards received relevant to social, ethical and environmental performance	Yes	Community investment Ratings included in: Managing CR/Stakeholder engagement Managing CR/Public policy
Bribery and Corruption
SO2	Core	Description of the reporting organisation's policy, procedures/management systems, and compliance mechanisms for organisations and employees addressing bribery and corruption	Yes	Ethical conduct Business ethics/Preventing corruption

SO3	Core	Description of reporting organisation's policy, procedures/management systems and compliance mechanisms for managing political lobbying and contributions	Yes	Managing CR/Government and external affairs/Political donations Business ethics/Political donations

SO5	Additional	Amount of money paid by the reporter to political parties and institutions whose prime function is to fund political parties or their candidates	Yes	Managing CR/Government and external affairs/Political donations Business ethics/Political donations Annual report
Competition and Pricing
SO6	Additional	Court decisions regarding cases pertaining to anti-trust and monopoly regulations	Partial	Material issues: Annual report Policy on anti-competitive behaviour: Business ethics/Anti-competitive behaviour

SO7	Additional	Description of reporting organisation's policy, procedures/management systems, and compliance mechanisms for preventing anti-competitive behaviour	Yes	Business ethics/Anti-competitive behaviour Business ethics/Code of conduct Ethical conduct/Code of conduct
Performance: Product Responsibility
Customer Health and Safety
PR1	Core	Description of policy for preserving customer health and safety during use of reporting organisation's products and services, and extent to which this policy is visibly stated and applied, as well as description of procedures/programmes to address this issue, including monitoring systems and results	Yes	Patient safety Information on patient safety during clinical trials: Research/Conduct of clinical trials Research/Training and auditing for clinical trials

PR4	Additional	Number and type of instances of non-compliance with regulations concerning customer health and safety, including the penalties and fines for these breaches	No	Background information: Patient safety

PR5	Additional	Number of complaints upheld by regulatory or similar bodies to oversee or regulate the health and safety of the reporting organisation's products and services	No

PR6	Additional	Voluntary code of compliance, product labels or awards with respect to social and /or environmental responsibility that the reporter is qualified to use or has received	No
Products and Services
PR2	Core	Description of the reporting organisation's policy, procedures/management systems, and compliance mechanisms related to product information and labelling	Yes	Ethical conduct/Marketing ethics Ethical conduct/Training and monitoring Research/Clinical trial information and results Patient safety/Labelling of medicines

PR7	Additional	Number and type of instances of non-compliance with regulations concerning product information and labelling, including any penalties or fines for these breaches	Partial	Information on our own internal processes is available in: Ethical conduct/Monitoring and compliance

PR8	Additional	Description of reporter's policy, procedures/ management systems, and compliance mechanisms related to customer satisfaction, including results of surveys measuring customer satisfaction	Yes	Information on engagement with patient groups: Managing CR/Government and external affairs/Patient advocacy
Advertising
PR9	Additional	Description of reporting organisation's policies, procedures/management systems and compliance mechanisms for adherence to standards and voluntary codes related to advertising	Yes	Ethical conduct/Marketing ethics/Consumer advertising

PR10	Additional	Number and types of breaches of advertising and marketing regulations	Partial	Employees dismissed for breaching marketing codes of practice: Ethical conduct/Training and awareness Ethical conduct/Monitoring and compliance
Respect for Privacy
PR3	Core	Description of reporting organisation's policy, procedures/management systems and compliance mechanisms for consumer privacy	No

PR11	Additional	Number of substantiated complaints regarding breaches of consumer privacy	No
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