This section outlines the values and policies that enable us to act as a responsible company and ensure that business decisions take account of ethical, social and environmental concerns. We must be mindful of the impact that we have on the people and places touched by our mission to improve health around the world.
The index on the left gives access to the full list of policies - while below we have highlighted some policies that are frequently requested.


This section contains information in several formats:
To download PDF files you will need Adobe Reader. If you do not have it installed, it is available free from the Adobe website. PDF links on this site open in a new window.
For audio-visual content you can use either Windows Media Player or Real Player, which can be installed free from their respective websites.