Skip to Content Skip to Search

Report a possible side effect

At GSK we take the safety of our patients and consumers very seriously. We know that side effects can happen but it is not always possible to predict who will get them. For this reason, it is vital for us to continuously monitor the safety of our products. By hearing about your experiences and others like you we are able to offer the best possible advice to those using GSK’s products.

How to report a possible side effect?

To help us process your information quickly and effectively, please remember to report as much relevant information as possible.  At a minimum you will need to provide the following:

  1. The initials of the person who experienced the possible side effect and/or other identifiers, such as gender, date of birth
  2. The contact information of the reporter, namely the person who is reporting the issue
  3. A description of the possible side effect itself, such as the signs and symptoms experienced, date the possible side effect started and the result of the possible side effect.
  4. The name of the GSK product involved.

Our Privacy Notice outlines how GSK handles the processing of personal information when dealing with your enquiry, complaint or adverse event report.

For contact details and to report a possible side effect, please select your home market from the list below.

Algeria

Pharmaceuticals and Vaccines telephone number:

+21324843220

Consumer Healthcare telephone number:

+21321609525

Email address:

pharmacovigilance.dz@gsk.com

Burundi

Telephone number:

+25776808180

Email address:

ea.safety@gsk.com

Cambodia & Laos

Telephone number:

Cambodia:+85523212838

Laos:+85512811337

Email address:

pharmacovigilance.cambodia@gsk.com

Djibouti

Telephone number:

+25377199260

Email address:

ea.safety@gsk.com

Egypt

Telephone number:

+2026185150

Email address:

ae.egypt@gsk.com

Ethiopia

Telephone number:

+251923797353

Email address:

ea.safety@gsk.com

Ghana

Telephone number (toll-free):

+23380010037

Telephone number (out of office hours):

+233544111808

Email address:

infomed-fwca@gsk.com

Rwanda

Telephone number:

+250786506842

Email address:

ea.safety@gsk.com

Kenya

Telephone number:

+2540722742998

Email address:

ke.safety@gsk.com

Libya

Telephone number:

+212522480002

Email address:

NE.Safety@gsk.com

Morroco

Telephone number:

+212522480002

Global safety monitoring:+212661882567

Email address:

Pharmacovigilance.NA@gsk.com

Myanmar

Telephone number (out of office hours):

+95901211594

+959795407206

Email address:

linmaung.san@gmail.com

Nigeria

Telephone number (out of office hours):

+2348002255475

Email address:

aereporting.awa@gsk.com

Sudan North

Email Address

NE.Safety@gsk.com

South Africa

Telephone number :

+27117456000

Email address:

aereporting.za@gsk.com

Southern Africa

Telephone number:

+27117456100

Email address:

aereporting.sna@gsk.com

Tanzania

Telephone number:

+255764769961

Email address:

ea.safety@gsk.com

Tunisia

Telephone number:

Global safety monitoring:+212661882567

Email address:

Pharmacovigilance.NA@gsk.com

Uganda

Telephone number:

+256759443449

Email address:

ea.safety@gsk.com

Western & Central Africa

Telephone number:

+22522400274

Ivory Coast:+22503200206

Email address:

fwca@gsk.com

Azerbaijan

Pharmaceuticals and Vaccines telephone number:

+380445855185

Email address:

oax70065@gsk.com

Bahrain

Email address:

gulf.safety@gsk.com

Bangladesh

Telephone number:

+8809678333475

Email address:

BD.ADVERSE-EVENTS@GSK.COM

China (Mainland)

Pharmaceuticals and Vaccines telephone number:

+868008203383

+864001833383

Consumer Healthcare telephone number:

+864009911165

Email address:

oax32250@gsk.com

Gulf & Near East

Telephone number:

Gulf Tel: +97144037100
Near East: +9611449646

Email address:

Gulf: gulf.safety@gsk.com
Near East: NE.Safety@gsk.com

Hong Kong and Macau

Telephone number:

+85231898989

Email address:

HKAdverseEvent@gsk.com

India

Email address:

india.pharmacovigilance@gsk.com

Indonesia

Telephone number:

+622125532350

Email address:

yqq68540@gsk.com

Iraq

Telephone number:

+9647435404536

Email address:

NE.Safety@gsk.com

Israel

Telephone number:

+97239297100

Email address:

il.safety@gsk.com

Jordan

Telephone number:

+96265104256

Email address:

NE.Safety@gsk.com

Kazakhstan

GSK Pharmacovigilance Hub in the Eurasian Economic Union

Tel: +7 727 2582892

Email: ru.safety@gsk.com

Telephone number

+82 80 901 4100

E-mail address

kr-medical.drug-safety@gsk.com

Kuwait

Email address:

gulf.safety@gsk.com

Kyrgyzstan

GSK Pharmacovigilance Hub in the Eurasian Economic Union

+7 495 7778900

EAEU.PV4customers@gsk.com

Lebanon

Telephone number:

+9611449646

Email address:

NE.Safety@gsk.com

Malaysia & Brunei

Telephone number:

+60374952600

Email address:

drugsafetyinfo.my@gsk.com

Mongolia

GSK Export Markets PV Hub

+38 044 585 51 85

oax70065@gsk.com

Oman

Email address:

gulf.safety@gsk.com

Pakistan & Afghanistan

Telephone number:

+9221111475725

Email address:

pk_pharmasafety@gsk.com

Philippines

Pharmaceuticals and Vaccines telephone number:

+639178890640

Consumer Healthcare telephone number:

+63180014410884

+63180089088275

Email address:

ph.safety@gsk.com

Qatar

Email address:

gulf.safety@gsk.com

Saudi Arabia

Telephone number:

+966126536666

+966569049882

Email address:

Saudi.safety@gsk.com

Singapore

Email address:

sg.drugsafety@gsk.com

Sri-Lanka

Telephone number:

+94112636341 Ext: 415

Telephone number:

+94777253662

Email address:

lk.pharmacovigilance@gsk.com

Syria

Telephone number:

+963114424027

Email address:

NE.Safety@gsk.com

Taiwan

Telephone number:

+886223126836

Telephone number (consumer health products):

+886800212259

Email address:

oax40892@gsk.com

Tajikistan

Consumer Healthcare telephone number:

+7(727)2582892

+7(727)2590996

+7(727)2590997

Email address:

kz.safety@gsk.com

Thailand

Telephone number:

+66819034499

Email address:

safety_th@gsk.com

Turkmenistan

Consumer Healthcare telephone number:

+7(727)2582892

+7(727)2590996

+7(727)2590997

Email address:

kz.safety@gsk.com

United Arab Emirates

Email address:

gulf.safety@gsk.com

Uzbekistan

Pharmaceuticals and Vaccines telephone number:

+998(71)2525461

+998(71)2525463

+998(71)2525481

Consumer Healthcare telephone number:

+7(727)2582892

+7(727)2590996

+7(727)2590997

Pharmaceuticals and Vaccines email address:

uz.complaints@gsk.com

Consumer Healthcare email address:

kz.safety@gsk.com

Vietnam

Pharmaceuticals and Vaccines telephone number:

+84838248744

+84439362607

+84963905235

Consumer Healthcare telephone number:

+84838275929

+84963905235

Email address:

antoanthuoc@gsk.com

Yemen

Pharmaceuticals and Vaccines telephone number:

+967772105555

Email address:

NE.Safety@gsk.com

Australia

Pharmaceuticals and Vaccines telephone number:

1800 033 109

Consumer Healthcare telephone number:

1800 028 533

New Zealand

Pharmaceuticals and Vaccines telephone number:

0800 808 500

Consumer Healthcare telephone number:

0800 540 144

Albania & Kosovo

Albania telephone number:

+35542225046

Kosovo telephone number:

+38649934202

Armenia

GSK Pharmacovigilance Hub in the Eurasian Economic Union

+7 495 7778900

EAEU.PV4customers@gsk.com

Austria

Pharmaceuticals and Vaccines telephone number:

+43197075222

+43197075290

Pharmaceuticals and Vaccines email address:

arzneimittelsicherheit@gsk.com

Belarus

GSK Pharmacovigilance Hub in the Eurasian Economic Union

+7 495 7778900

EAEU.PV4customers@gsk.com

Belgium

Telephone number:

+3210855200

Email address:

belgium-safetyreport@gsk.com

Bosnia & Herzegovina

Telephone number:

+38733959000

Bulgaria

Telephone number:

+35929531034

Email address:

safety-bg@gsk.com

Croatia

Telephone number:

+38516051999

Email address:

cro.nuspojave@gsk.com

Cyprus

Telephone number:

+35722397000

Email address:

cy.safety@gsk.com

Czech-Republic

Email address:

cz.safety@gsk.com

Denmark

Telephone number:

+4536359100

Email address:

dk-safety@gsk.com

Estonia

Telephone number:

+3726676900

Email address:

estoniansafety@gsk.com

Finland

Pharameceuticals and Vaccines telephone number:

+358103030100

Consumer Healthcare telephone number:

+358800774080

Website address:

Report an adverse event online

France

Telephone number:

+33139178444

Email address:

eqq3855@gsk.com

Georgia

Telephone number:

+380445855185

Email address:

oax70065@gsk.com

Germany

Pharmaceuticals and Vaccines email address:

Drug-Safety.Germany@gsk.com

 

Consumer Healthcare email address:

Drug-Safety.Germany@gsk.com

Greece

Telephone number:

+302106882100

+302106882477

Email address:

gr.pharmacovigilance@gsk.com

Hungary

Pharmaceuticals and Vaccines email address:

Hungary.PH_Safety@gsk.com

Iceland

Telephone number:

+4536359100

Email address:

dk-safety@gsk.com;

Ireland

Pharmaceuticals and Vaccines number:

+1800244255

Consumer Healthcare number:

+1800441442

Pharmaceuticals and Vaccines email address:

Ireland.Drugsurveillance@gsk.com

Consumer Healthcare email address:

customer.relations@gsk.com

Italy

Pharmaceuticals and Vaccines telephone number:

+390459218877

Email address:

drugsurveillance-italy@gsk.com

Latvia

Telephone number:

+37167312687

Email address:

quz52333@gsk.com

Lithuania

Telephone number:

+37052649000

Email address:

safety.lt@gsk.com

Luxembourg

Telephone number:

+3210855200

Email address:

belgium-safetyreport@gsk.com

Macedonia

Telephone number:

+38923298766

Malta

Telephone number:

+35621238131

Email address:

mt.safety@gsk.com

 

 

Moldova

Telephone number:

+380445855185

Email address:

oax70065@gsk.com

Montenegro

Telephone number:

+38220228231

Email address:

pv.montenegro@gsk.com

Netherlands

Telephone number:

+31306938100

Email address:

nl.bijwerking@gsk.com

Norway

Telephone number:

+4722702000

Email address:

no.safety@gsk.com

Poland

Telephone number:

+48225769000

Email address:

uyz84328@gsk.com

Portugal

Telephone number:

+351214129500

Email address:

LIS.Nucleo-Farmacovigilancia@gsk.com

Romania

Telephone number:

+40213028208

Fax machine number:

+40213028209

Email address:

farmacovigilenta.romania@gsk.com

Russia

GSK Pharmacovigilance Hub in the Eurasian Economic Union

+7 495 7778900

EAEU.PV4customers@gsk.com

Serbia

Telephone number:

+381113105700

Pharmaceuticals and Vaccines email address:

pv.serbia@gsk.com

Slovakia

Telephone number:

+421 2 4826 1111

Email address:

sk-safety@gsk.com

Slovenia

Agency for Medicinal Products and Medical Devices of the Republic of Slovenia

www.jazmp.si

Fax:

+386 (0)8 2000 510

Email address:

h-farmakovigilanca@jazmp.si

Spain

Telephone number:

(+34) 900 202 700

Email address:

unidad.farmacovigilancia@gsk.com

Sweden

Telephone number:

+4686389300

Website address:

Report an adverse event online

Switzerland

Telephone number:

+41318622111

Email address:

pv.swiss@gsk.com

Turkey

Telephone number:

+902124445475

Email address:

IST_TR_safety@gsk.com

Ukraine & BMC

Telephone number:

+380445855185 extension 1161

Email address:

oax70065@gsk.com

United Kingdom

Pharamceuticals and Vaccines telephone number:

+44(0)800221441

Consumer Healthcare telephone number:

+44(0)8007838881

Pharmaceuticals and Vaccines email address:

UKPharmaSafety@gsk.com

Consumer Healthcare email address:

customer.relations@gsk.com

Canada

Pharmaceuticals and Vaccines telephone number:

+18003877374

Consumer Healthcare telephone number:

+18002508866

Email address:

drugsurv.a.ca@gsk.com

Mexico

Pharmaceuticals and Vaccines telephone number:

Toll free number: +01800 2769263

Consumer Healthcare telephone number:

Toll free number: +01800 2343000

Email address:

farmacovigilancia.mx@gsk.com

USA

Pharmaceuticals and Vaccines telephone number:

+8888255249

Consumer Healthcare telephone number:

+8002451040

Pharmaceuticals and Vaccines email address:

WW.GSKAEReportingUS@gsk.com

Consumer Healthcare email address:

Consumer.Communications@gsk.com

Argentina

Pharmaceuticals and Vaccines telephone number:

+541147258900

Pharmaceuticals and Vaccines email address:

Bua-Farmacovigilancia-Rx@gsk.com

Bolivia and Paraguay

Telephone number:

+541147258900

Email address:

Bua-Farmacovigilancia-Rx@gsk.com

Brazil

Telephone number:

Monday-Friday 8am to 5pm: +08007012233

+08000211529

+08007043189

Email address:

farmacovigilancia@gsk.com  

Chile

Telephone number:

+56223829000 

Email address:

farmacovigilancia.chile@gsk.com

 

 

Colombia

Telephone number:

+18000118686

Email address:

programa.dirmedica@gsk.com

Costa Rica

Telephone number:

+(506)4055-4242

Email address:

oax74237@gsk.com

Dominican-Republic

Telephone number:

+18299566335

Email address:

oax74237@gsk.com

 

Ecuador

Pharmaceuticals telephone number:

+59322994700 Ext. 5

Email address:

farmacovigilancia.ecuador@gsk.com

El-Salvador

Telephone number:

+(503)2136-7801

Email address:

oax74237@gsk.com

Guatemala

Telephone number:

+(502)2376-1930

Email address:

oax74237@gsk.com

Honduras

Telephone number:

+(504)2540-1638

Email address:

oax74237@gsk.com

Jamaica

Telephone number:

+18766302074

Email address:

oax74237@gsk.com

Nicaragua

Telephone number:

+(505)27222215

Email address:

oax74237@gsk.com

Panama

Telephone number:

+(507)833-6768

Email address:

oax74237@gsk.com

Peru

Pharmaceuticals telephone number:

+5112119700

Email address:

farmacovigilancia.peru@gsk.com

Trinidad and Tobago

Telephone number:

+18682245759

Email address:

oax74237@gsk.com

Uruguay

Pharmaceuticals telephone number:

+59824198333

Email address:

safety_uy@GSK.com

Venezuela

Pharmaceuticals telephone number:

+582129818311

Email address:

ven.farmacovigilancia@gsk.com