How to report a possible side effect?
To help us process your information quickly and effectively, please report as much relevant information as possible. At a minimum you will need to provide the following:
- The initials of the person who experienced the possible side effect and/or other identifiers, such as gender, date of birth
- The contact information of the person reporting the issue
- A description of the possible side effect, such as the signs and symptoms experienced, date the possible side effect started and the result of the possible side effect
- The name of the GSK product
Our Privacy Notice outlines how we handle the processing of personal information when dealing with your enquiry, complaint or adverse event report.
For contact details and to report a possible side effect, please select your home market from the list below.
Select a region and market
Gulf & Near East
Telephone number:
Gulf Tel: +97144037100
Near East: +9611449646
Email address:
Gulf: gulf.safety@gsk.com
Near East: NE.Safety@gsk.com
Iran
Telephone number:
(+98-21)26309488
(+98-21)26309588
(+98-21)26309788
(+98-21)26309656
– EXT:1001
Email address:
Kazakhstan
GSK Pharmacovigilance Hub in the Eurasian Economic Union
Telephone number:
Email address:
Yemen
Pharmaceuticals and Vaccines telephone number:
Email address:
Bolivia and Paraguay
Telephone number:
Email address:
Brazil
Telephone number:
Monday-Friday 8am to 5pm:
Email address:
Mexico
Pharmaceuticals and Vaccines telephone number:
Toll free number: +01800 2769263
Consumer Healthcare telephone number:
Toll free number: +01800 2343000
Email address:
USA
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
Pharmaceuticals and Vaccines email address:
Consumer Healthcare email address:
Venezuela
Pharmaceuticals telephone number:
+58 212 945 2122
Email address:
Australia
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
China (Mainland)
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
Email address:
GSK Pharmaceuticals India
Toll free number:
1800-2222-03
Telephone:
+91-22-24959595
Mobile number:
+91- 8657549542
Email:
india.pharmacovigilance@gsk.com
GSK Consumer Healthcare India
Toll free number:
000 800 442 0168
Email:
Indonesia
Telephone number:
For Pharma and Vaccine products: +6221 25532350
For Consumer healthcare products: 001803442632 (toll free number)
Email address:
For Pharma and Vaccine products: yqq68540@gsk.com
For Consumer healthcare products: in.customer-relations@gsk.com
Kyrgyzstan
GSK Pharmacovigilance Hub in the Eurasian Economic Union
Myanmar
Telephone number (out of office hours):
Email address:
New Zealand
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
Philippines
Pharmaceuticals and Vaccines telephone number:
+63288920761
Pharmaceuticals and Vaccines email address:
Consumer Healthcare telephone number:
Consumer Healthcare email address:
Taiwan
Telephone number:
Telephone number (consumer health products):
Email address:
Email address:
Vietnam
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
Email address:
Albania
Telephone number:
+355 4 223 2855 +355 69 20 44 295
Email address:
s.riza@megapharm.al e.arapi@megapharm.al
Website address:
Kosovo
Telephone number:
Austria
Pharmaceuticals and Vaccines telephone number:
+43197075 -0
Pharmaceuticals and Vaccines email address:
Finland
Pharmaceuticals and Vaccines telephone number:
+35810303030
Consumer Healthcare telephone number:
+358800774080
Website address:
France
Pharmaceuticals and Vaccines telephone number:
+33139178444
Email address:
Consumer Healthcare telephone number:
0805 542 569
Consumer Healthcare email address:
Germany
Pharmaceuticals and Vaccines email address:
Consumer Healthcare email address:
Ireland
Pharmaceuticals and Vaccines number:
Consumer Healthcare number:
Pharmaceuticals and Vaccines email address:
Ireland.Drugsurveillance@gsk.com
Consumer Healthcare email address:
Italy
Pharmaceuticals and Vaccines telephone number:
Email address:
drugsurveillance-italy@gsk.com
Consumer Healthcare Email address:
it.servizio-consumatori@gsk.com
