Report a possible side effect
At GSK we take the safety of our patients and consumers very seriously. We know that side effects can happen but it is not always possible to predict who will get them. For this reason, it is vital for us to continuously monitor the safety of our products. By hearing about your experiences and others like you we are able to offer the best possible advice to those using GSK’s products.
How to report a possible side effect?
To help us process your information quickly and effectively, please remember to report as much relevant information as possible. At a minimum you will need to provide the following:
- The initials of the person who experienced the possible side effect and/or other identifiers, such as gender, date of birth
- The contact information of the reporter, namely the person who is reporting the issue
- A description of the possible side effect itself, such as the signs and symptoms experienced, date the possible side effect started and the result of the possible side effect.
- The name of the GSK product involved.
Our Privacy Notice outlines how GSK handles the processing of personal information when dealing with your enquiry, complaint or adverse event report.
For contact details and to report a possible side effect, please select your home market from the list below.
Select a region and market
Algeria
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
Email address:
Benin
Email address:
mu.zinchub@gsk.com
Cameroon
Email address:
mu.zinchub@gsk.com
Central African Republic
Email address:
mu.zinchub@gsk.com
Chad
Email address:
mu.zinchub@gsk.com
Congo Brazzaville
Email address:
mu.zinchub@gsk.com
Cote d’Ivoire
Email address:
mu.zinchub@gsk.com
Democratic Republic of the Congo
Email address:
mu.zinchub@gsk.com
Gabon
Email address:
mu.zinchub@gsk.com
Guinea
Email address:
mu.zinchub@gsk.com
Liberia
Email address:
mu.zinchub@gsk.com
Mali
Email address:
mu.zinchub@gsk.com
Niger
Email address:
mu.zinchub@gsk.com
Nigeria
Telephone number (out of office hours):
Email address:
Senegal
Email address:
mu.zinchub@gsk.com
Sierra Leone
Email address:
mu.zinchub@gsk.com
Togo
Email address:
mu.zinchub@gsk.com
Zambia
Email address:
mu.zinchub@gsk.com
Zimbabwe
Email address:
mu.zinchub@gsk.com
China (Mainland)
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
Email address:
Gulf & Near East
Telephone number:
Gulf Tel: +97144037100
Near East: +9611449646
Email address:
Gulf: gulf.safety@gsk.com
Near East: NE.Safety@gsk.com
GSK Pharmaceuticals India
Toll free number:
1800-2222-03
Telephone:
+91-22-24959595
Mobile number:
+91- 8657549542
Email:
india.pharmacovigilance@gsk.com
GSK Consumer Healthcare India
Toll free number:
000 800 442 0168
Email:
Indonesia
Telephone number:
For Pharma and Vaccine products: +6221 25532350
For Consumer healthcare products: 001803442632 (toll free number)
Email address:
For Pharma and Vaccine products: yqq68540@gsk.com
For Consumer healthcare products: in.customer-relations@gsk.com
Kazakhstan
GSK Pharmacovigilance Hub in the Eurasian Economic Union
Tel: +7 727 2582892
Email: kz.safety@gsk.com
Kyrgyzstan
GSK Pharmacovigilance Hub in the Eurasian Economic Union
Philippines
Pharmaceuticals and Vaccines telephone number:
+63288920761
Pharmaceuticals and Vaccines email address:
Consumer Healthcare telephone number:
Consumer Healthcare email address:
Taiwan
Telephone number:
Telephone number (consumer health products):
Email address:
Vietnam
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
Email address:
Email address:
Yemen
Pharmaceuticals and Vaccines telephone number:
Email address:
Australia
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
New Zealand
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
Albania
Telephone number:
+355 4 223 2855 +355 69 20 44 295
Email address:
s.riza@megapharm.al e.arapi@megapharm.al
Website address:
Kosovo
Telephone number:
Austria
Pharmaceuticals and Vaccines telephone number:
+43197075 -0
Pharmaceuticals and Vaccines email address:
Finland
Pharameceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
Website address:
France
Pharmaceuticals and Vaccines telephone number:
+33139178444
Email address:
Consumer Healthcare telephone number:
0805 542 569
Consumer Healthcare email address:
Germany
Pharmaceuticals and Vaccines email address:
Consumer Healthcare email address:
Ireland
Pharmaceuticals and Vaccines number:
Consumer Healthcare number:
Pharmaceuticals and Vaccines email address:
Ireland.Drugsurveillance@gsk.com
Consumer Healthcare email address:
Italy
Pharmaceuticals and Vaccines telephone number:
Email address:
drugsurveillance-italy@gsk.com
Consumer Healthcare Email address:
it.servizio-consumatori@gsk.com
Switzerland
Telephone number:
Email address:
For ViiV Healthcare products please consult: pv.swiss@gsk.com or +41315607670
United Kingdom
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
Pharmaceuticals and Vaccines email address:
Consumer Healthcare email address:
Canada
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
Email address:
Mexico
Pharmaceuticals and Vaccines telephone number:
Toll free number: +01800 2769263
Consumer Healthcare telephone number:
Toll free number: +01800 2343000
Email address:
USA
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
Pharmaceuticals and Vaccines email address:
Consumer Healthcare email address:
Argentina
Pharmaceuticals and Vaccines telephone number:
Pharmaceuticals and Vaccines email address:
Bolivia and Paraguay
Telephone number:
Email address:
Venezuela
Pharmaceuticals telephone number:
+58 212 945 2122
Email address:
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