Report a possible side effect
At GSK we take the safety of our patients and consumers very seriously. We know that side effects can happen but it is not always possible to predict who will get them. For this reason, it is vital for us to continuously monitor the safety of our products. By hearing about your experiences and others like you we are able to offer the best possible advice to those using GSK’s products.
How to report a possible side effect?
To help us process your information quickly and effectively, please remember to report as much relevant information as possible. At a minimum you will need to provide the following:
- The initials of the person who experienced the possible side effect and/or other identifiers, such as gender, date of birth
- The contact information of the reporter, namely the person who is reporting the issue
- A description of the possible side effect itself, such as the signs and symptoms experienced, date the possible side effect started and the result of the possible side effect.
- The name of the GSK product involved.
Our Privacy Notice outlines how GSK handles the processing of personal information when dealing with your enquiry, complaint or adverse event report.
For contact details and to report a possible side effect, please select your home market from the list below.
Select a region and market
Algeria
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
Email address:
Ghana
Telephone number (toll-free):
Telephone number (out of office hours):
Email address:
Myanmar
Telephone number (out of office hours):
Email address:
Nigeria
Telephone number (out of office hours):
Email address:
Azerbaijan
Pharmaceuticals and Vaccines telephone number:
Email address:
China (Mainland)
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
Email address:
Gulf & Near East
Telephone number:
Gulf Tel: +97144037100
Near East: +9611449646
Email address:
Gulf: gulf.safety@gsk.com
Near East: NE.Safety@gsk.com
Iran
Telephone number:
(+98-21) 26309488
(+98-21) 26309588
(+98-21) 26309788
(+98-21) 26309656
– EXT:1001
Email address:
Kazakhstan
GSK Pharmacovigilance Hub in the Eurasian Economic Union
Tel: +7 727 2582892
Email: ru.safety@gsk.com
Kyrgyzstan
GSK Pharmacovigilance Hub in the Eurasian Economic Union
Philippines
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
Email address:
Taiwan
Telephone number:
Telephone number (consumer health products):
Email address:
Tajikistan
Consumer Healthcare telephone number:
Email address:
Turkmenistan
Consumer Healthcare telephone number:
Email address:
Uzbekistan
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
Pharmaceuticals and Vaccines email address:
Consumer Healthcare email address:
Vietnam
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
Email address:
Australia
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
New Zealand
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
Armenia
GSK Pharmacovigilance Hub in the Eurasian Economic Union
Austria
Pharmaceuticals and Vaccines telephone number:
Pharmaceuticals and Vaccines email address:
Belarus
GSK Pharmacovigilance Hub in the Eurasian Economic Union
Finland
Pharameceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
Website address:
Germany
Pharmaceuticals and Vaccines email address:
Consumer Healthcare email address:
Ireland
Pharmaceuticals and Vaccines number:
Consumer Healthcare number:
Pharmaceuticals and Vaccines email address:
Ireland.Drugsurveillance@gsk.com
Consumer Healthcare email address:
Italy
Pharmaceuticals and Vaccines telephone number:
Email address:
Romania
Telephone number:
Fax machine number:
Email address:
Russia
GSK Pharmacovigilance Hub in the Eurasian Economic Union
Serbia
Telephone number:
Pharmaceuticals and Vaccines email address:
Slovenia
Agency for Medicinal Products and Medical Devices of the Republic of Slovenia
Fax:
+386 (0)8 2000 510
Email address:
United Kingdom
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
Pharmaceuticals and Vaccines email address:
Consumer Healthcare email address:
Canada
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
Email address:
Mexico
Pharmaceuticals and Vaccines telephone number:
Toll free number: +01800 2769263
Consumer Healthcare telephone number:
Toll free number: +01800 2343000
Email address:
USA
Pharmaceuticals and Vaccines telephone number:
Consumer Healthcare telephone number:
Pharmaceuticals and Vaccines email address:
Consumer Healthcare email address:
Argentina
Pharmaceuticals and Vaccines telephone number:
Pharmaceuticals and Vaccines email address:
Bolivia and Paraguay
Telephone number:
Email address:
Venezuela
Pharmaceuticals telephone number:
Email address:
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