FAQs

General FAQs:

Who are your Registrars/Depositary Bank and how/why should I contact them?

Who are your Registrars/Depositary Bank and how/why should I contact them? 
Our Registrars for Ordinary Shareholders are Equiniti Limited, and our Depositary Bank for ADR holders is J.P. Morgan Chase Bank (JPM). They look after our register and are responsible for ensuring that shareholder details are recorded accurately. You should contact our Registrars or Depositary for anything related to your shareholding, for example:

  • to inform of a change of name, address, or bank details;
  • to request a reissue of a dividend cheque;
  • to change how your dividends are paid;
  • to inform of a lost share certificate; in case of shareholder death.

Both Equiniti and JPM can be contacted by phone or post, and their contact details can be found below. Most of these changes can also be made online, by registering for a Shareview Portfolio account if you are an Ordinary Shareholder or for an EQ Shareowner account if you hold ADRs.

 

Back to top

Where can I find information about share prices?

The current share price can also be found on the home page of our website. You can also access this information on the Investors section of the GSK website under Share Price Analysis, which includes more detailed analysis and historical share prices.

 

Back to top

Registrar Contact Details:

Equiniti Limited:

Equiniti 
Aspect House
Spencer Road
Lancing
West Sussex
BN99 6DA

Website: www.shareview.co.uk (from here you may email your query securely)

Tel:
(Within the UK) 0371 384 2991
(Outside the UK) +44 121 415 7067
Lines open 8.30am to 5.30pm (UK time), Monday to Friday (excluding public holidays in England and Wales)

J.P. Morgan Chase Bank
Registrar:  EQ Shareowner Services
PO Box 64504
St. Paul
MN 55164-0504

Overnight correspondence should be sent to:
EQ Shareowner Services
1110 Centre Point Curve
Suite 101
Mendota Heights
MN 55120-4100

Website:  www.shareowneronline.com
Tel: +1 877 353 1154 (US toll free)
Tel: +1 651 453 2128 (outside the USA)
Email anytime at www.shareowneronline.com by selecting Contact Us

Ordinary Shareholders FAQs:

Please note that the answers that refer to our Registrar, Equiniti, are only relevant to those shareholders who hold GSK shares directly on the Ordinary Register with Equiniti, or through GSK’s Corporate Sponsored Nominee service. If you hold your shares via your broker or through a nominee service, please contact the bank or stockbroker with whom you hold the shares to obtain guidance.

How can I manage my shareholding online?

You can create an Equiniti Shareview Portfolio in order to manage your shareholding online. This will enable you to check the balance of your holding, update your records if you change your address or bank account details, and set up paper-free share communications. More details can be found on the Shareview website under the heading ‘Portfolio’.

Back to top

How can I buy or sell GSK shares?

Shares cannot be bought directly through GSK but can be purchased through your bank or stockbroker. Equiniti, our Registrar, also offer a Share Dealing service which allows you to trade online or over the phone – it is a relatively fast and secure way to deal. Further information can be found on Equiniti’s Shareview website (www.shareview.co.uk)

Back to top

How do I transfer my certificated shares to another person/a joint account?

You will need to complete a Stock Transfer Form and return it to Equiniti with your valid share certificate(s). You can get a copy of a Stock Transfer Form from Equiniti’s Shareview website under ‘Help – Shares’ or by contacting the Customer Experience Centre.

Back to top

How do I transfer shares after a shareholder death?

You will need to contact Equiniti, who will place a temporary restriction on the register. You will then need to formally register the shareholder’s death by providing a certified copy of the Grant of Probate or using Equiniti’s Small Estates Service to sell or transfer shares. More information regarding this process can be found on Equiniti’s website under ‘Help – Services – Manage an Estate’.

Back to top

How do I transfer my shares held in the GSK Corporate Sponsored Nominee?

You will need to complete a Form A that can be sent to you by Equiniti – for security reasons, these forms cannot be downloaded. You can request a form by phone, in writing or online, and Equiniti will arrange for the form to be sent to you. More information is located on Equiniti’s Shareview website under ‘Help – Shares’.

Back to top

Is UK stamp duty payable on the share transfer?

This depends on the nature of the transfer. A guidance note concerning the application of stamp duty on the share transfer is set out on the reverse of the Form A. Please contact your accountant, financial adviser or lawyer if you have further questions in this regard.

Back to top

How do I arrange for dividends to be paid directly to my account?

This can be done online with an Equiniti Shareview Portfolio, over the phone, or by posting a completed Change of Mandate form (found on the Shareview website under ‘Help – Dividends’). You will need to quote your Shareholder Reference Number, an 11-digit number which can be found on your share certificate or on any previous correspondence we have sent you.

Back to top

How do I notify of a change of address/bank details?

You can register with an Equiniti Shareview Portfolio to make these changes online, which can be done via the Shareview website. If you don’t have a Shareview Portfolio, you will need to contact Equiniti by phone or post using the details found above.

Back to top

How do I notify a change of name?

To update your name, an instruction should be sent in writing to Equiniti at the address above. All applications to change a registered name need to be accompanied by supporting documentation. The type of documents required depends on the circumstance or reason for change. Further information can be found on the Shareview website under ‘Help – Account Changes’.

Back to top

I have lost my share certificate. What should I do?

You will need to contact Equiniti, who will place a restriction on the lost certificate to prevent fraudulent use. A new certificate can be issued – depending on the nature of the missing shares, this can either be done over the phone, or by completing and returning a Letter of Indemnity. There is a cost to Equiniti in issuing a replacement certificate, and so there may be a fee charged for this process. You will need to wait for a replacement certificate in order to transfer or sell your shares.

Back to top

How do I obtain a copy of a share certificate and other shareholder documents?

It is not possible to issue a copy of a share certificate. If you have lost your share certificate, please contact Equiniti who will follow the process for a lost certificate (shown above). Other shareholder documents can be obtained by contacting Equiniti.

Back to top

How can I find out the balance of my shareholdings?

Shareholding balance can be found by contacting Equiniti via the details given above. Alternatively, registering with an Equiniti Shareview Portfolio enables you to access the balance of your holdings online by logging onto your account – details on setting up a Portfolio can be found above.

Back to top

How can I avoid receiving multiple copies of shareholder circulars?

This is likely to have occurred because Equiniti is holding two (or more) accounts for you on the share register. If you would like to merge shareholdings registered in your name into a single holding, please provide Equiniti with a written request, signed by all the registered holders or legally appointed representatives.

You may have a preference as to which holding you would like the shares to be merged. If so, please inform Equiniti by confirming the Shareholder Reference Number (SRN). This is an 11-digit number which can be found on your share certificate or on any previous correspondence we have sent you. There is no need to send Equiniti your share certificates, as these will remain valid.

Back to top

How can I consolidate my share certificates?

If your certificated holding in GSK is represented by several share certificates you may wish to have these replaced by one consolidated share certificate. You should send your certificates (preferably by courier or recorded delivery to minimise them getting lost in the post) with a letter of instruction to Equiniti.

Back to top

ADR Holders FAQs:

How can I buy or sell GSK ADRs?

GSK’s depositary bank, J.P. Morgan Chase Bank, operates a Global Invest Direct programme which allows first time and existing investors to purchase and/or sell ADRs. For further details and to obtain an enrollment pack, please visit www.shareowneronline.com.

Alternatively, please contact your bank or stock broker who should be able to advise you on how to buy GSK ADRs.

Back to top

What is the difference between ADRs and ADSs?

An American Depository Receipt (ADR) is issued by a depository bank (J.P. Morgan Chase Bank (JPM) in GSK’s case), and is used to represent a specific number of shares of a non-US company traded on a US stock exchange. This allows non-US companies to make their shares available outside their home markets and allows investors in the US and elsewhere to easily invest in companies.

American Depository Shares (ADS) are the actual shares which are traded and, in the case of GSK, listed on the New York Stock Exchange. The terms ADR and ADS are often used interchangeably.

One GSK ADR represents two Ordinary Shares held by JPM.

 

 

Back to top

How do GSK’s ADRs trade?

GSK ADRs are issued by the depositary bank, J.P. Morgan Chase Bank. The underlying shares are deposited by a local custodian bank, usually by a broker who has purchased the shares in the open market. Once issued, GSK ADRs may be traded in the US on the New York Stock Exchange.

When the ADR holder sells, the ADR can either be sold to another US investor or cancelled, and the underlying Ordinary Shares sold to a non-US investor. In the latter case, the ADR is surrendered, and the shares held with the local custodian bank would be released back into the home market (i.e. the UK) and sold to the purchaser’s broker.

A GSK ADR holder is able to request delivery of the underlying GSK Ordinary Shares at any time.

Back to top

Who should I contact with queries regarding ADRs?

The depositary we use is J.P. Morgan Chase Bank, whose contact details can be found above.

Back to top

Can I vote at the AGM if I hold ADRs?

Holders of GSK ADRs are entitled to instruct J.P. Morgan Chase Bank (JPM) as to how to vote in relation to their shareholding at the respective Annual General Meetings or General Meetings. The voting rights are in relation to the number of GSK Ordinary Shares represented by the respective ADRs. If you choose not to instruct JPM, your shares will not be voted.

Back to top

How do I obtain a copy of shareholder documents?

Paper copies of shareholder documents, such as Annual Reports, can be obtained by contacting J.P. Morgan Chase Bank, directly. Their contact details can be found above. GSK also makes soft copies of most documents, which can be found under ‘Investors – Corporate Reporting’ on our website. 

Back to top

How are the dividend payments on ADRs calculated, and what currency are they paid in?

ADR dividends are paid in US dollars. The dividend amount paid on ADRs is calculated by converting the dividend amount in pounds sterling to US dollars, using the exchange rate as at close of business two days prior to the payment date. Please note that the US dividend is also subject to a dividend fee of $0.0075 per ADR. 

(The US dollar dividend amount received is likely to differ from the US dollar determining rate announced in the quarterly results due to the currency fluctuations between the date the dividend is declared and two days before the payment date).

Back to top

Why does GSK not pay dividends on ADRs in the US dollar determining rate?

The ADR depositary is entitled to receive dividends in pounds sterling, which is the currency in which GSK's dividends are declared. Payment in the US dollar determining rate would expose GSK to foreign currency fluctuations arising from movements between ADRs and share registers.

Back to top

Is there a dividend reinvestment plan for ADR holders?

J.P. Morgan Chase Bank provides a Global Invest Direct programme, a direct ADS dividend reinvestment plan for ADR holders. For details on how to enroll please visit www.shareowneronline.com or call the above helpline number to obtain an enrollment pack.

Back to top

Dividend FAQs:

Please note that the answers that refer to our Registrar, Equiniti, are only relevant to those shareholders who hold GSK shares directly on the Ordinary Register with Equiniti, or through GSK’s Corporate Sponsored Nominee service. If you hold your shares via your broker or through a nominee service, please contact the bank or stockbroker with whom you hold the shares to obtain guidance.

Where can I find information about GSK’s dividend policy?

The Company pays dividends quarterly to shareholders who are named on the register on the “record date”. The dividend rate is announced with the quarterly financial results announcements and is determined in pounds sterling.

Historical dividend information can be found on the GSK website under ‘Investors – Shareholder information – Dividend calculator’.

Back to top

What is the “ex-dividend” date?

The ex-dividend date marks the first day when buyers of shares are not entitled to the previously announced dividend. Before this date, shares are said to be ‘cum-dividend’: if you buy shares during this period, you are entitled to the dividend which has just been announced. However, if you purchase shares on or after the ex-dividend date you are not entitled to the pending dividend – the previous owner of the shares is.

Back to top

What is the “record date”?

The record date is exactly one business day after the ex-dividend date. On this date, the Registrar will view the share register and determine who will receive dividends by confirming who is recorded on the register on this date. If you buy shares on the ex-dividend date, you will not appear on the register until after the record date, so will not receive the most recent dividend payment.

Back to top

How do I calculate dividend payments?

A dividend calculator can be found on the GSK website under ‘Investors – Shareholder information’. To calculate, enter the number of Ordinary shares or ADRs owned when dividend was paid. This page also provides quarterly dividend rates since 2001.

Back to top

How does the Dividend Reinvestment Plan (DRIP) work?

The GSK Dividend Reinvestment Plan (DRIP) is a service offered by Equiniti in which you can use your cash dividends to buy more shares in GSK. As an alternative to the dividend payment, your cash will be used to buy additional shares. The DRIP is a convenient, easy and cost-effective way to build your shareholding.

Please note that a commission charge of 1 per cent of the value of the shares purchased will be charged by Equiniti, and purchases will also be liable to stamp duty at a rate of 0.5 per cent of the value of the shares purchased.

To apply for the GSK DRIP, call 0371 384 2268 or visit ‘Help – Dividend’ on the Shareview website.

Back to top

Can I elect to receive my dividends abroad in currencies other than pounds sterling?

Equiniti have an Overseas Payment service in place, through which they can send dividends directly to overseas bank accounts. More information can be found on the Shareview website under ‘Shareholder Services’.  

Back to top

What do I do if I find an out-of-date cheque?

If you find a dividend cheque which is now out-of-date, you can contact Equiniti to arrange for your uncashed dividends to be paid directly into a nominated bank or building society account.

Back to top

Mandated Direct Credit FAQs:

Why is GSK doing this?

Receiving dividends by direct credit rather than cheque is a more efficient, secure and environmentally-friendly method of payment. Equiniti, our registrar, currently reissues around 14,000 payments each year to our shareholders who fail to cash their cheques before they expire, often incurring cheque reissue fees at the expense of the shareholder.

Back to top

When will GSK stop sending cheques?

January 2020 will be the last dividend payment for which you will be able to receive a cheque. From April 2020 any monies payable in connection with your shares will only be paid by direct credit.

Back to top

What if I don’t provide my bank or building society account details?

If you do not provide this information, you will still receive an annual dividend statement; however, you will not receive the money until your bank details are received, after which payment will be credited to your account as soon as possible. Your dividends will not accrue interest while they are being held for you and there may be a fee for Equiniti to reissue payments.

Back to top

What is direct credit?

Direct credit is a commonly used means of payment whereby funds are transferred directly into the recipient’s bank account, rather than by providing a cheque that must subsequently be cashed. Direct credit is a more secure method of payment than cheques. It is used by most large organisations to pay, for example, employees’ salaries.

Back to top

How much does direct credit cost?

There is no fee charged by GSK or Equiniti for this service.

Back to top

What type of account can I nominate?

You can nominate any UK bank or building society account in your name.

Back to top

What if I want to change my nominated account?

By registering for a Shareview Portfolio at www.shareview.co.uk you can manage many aspects of your shareholding online, including updating your bank details. If you are a sole shareholder with 2,500 shares or fewer you can also update your bank details by calling Equiniti, our registrar.

Back to top

When will I receive my dividend payment?

Dividends will be paid into your nominated bank or building society account as cleared funds on the dividend payment date.

Back to top

How will I know that my dividend has been paid?

If you register for electronic communications at www.shareview.co.uk, you will be sent an electronic notification on the day the dividend is paid. If you are not registered, you will receive an annual consolidated dividend statement by post setting out details of all dividends paid to you in the previous twelve months. These statements are currently sent out in January each year.

Back to top

Can I receive a dividend statement on the day the dividend is paid?

If you do not want to register for electronic communications or receive an annual consolidated dividend statement by post in January each year, then please contact Equiniti to request individual dividend statements. These statements will be posted out by second class two days before each dividend payment date so that you receive it on the day the dividend is paid into your bank/building society account.

Back to top

How do I provide the registrar with my UK bank or building society account details?

By post: Simply complete the mandate form included with your October 2019 and January 2020 dividend cheque and return it in the reply-paid envelope provided.

Online: You can provide and maintain your nominated account details via your Shareview Portfolio. Please visit www.shareview.co.uk for details on how to register.

By telephone: If you are a sole shareholder with 2,500 shares or fewer, you can provide your account details by calling GSK’s registrar, Equiniti, on 0371 384 2991 (from outside the UK, call +44 (0)121 415 7067). Lines are open 8:30am to 5:30pm (UK time), Monday to Friday (excluding public holidays in England and Wales).

Back to top

Can I reinvest my dividends instead?

Instead of receiving dividend payments into your bank or building society account, you may wish to build up your shareholding in GSK by using your dividends to purchase further GSK shares. The GSK Dividend Reinvestment Programme (‘DRIP’) is a convenient, easy and cost-effective way to do this. Visit www.shareview.co.uk/info/drip for more information and a DRIP application form.

Please note: If you are not eligible to join the DRIP, or you revoke your DRIP instruction, you will need to provide your bank or building society account details in order for future dividends to be paid to you.

Back to top

What is the Equiniti Overseas Payment Service?

If you do not have a UK bank or building society account, you may be able to arrange for payments to be converted and paid in your local currency using the Equiniti Overseas Payment Service. This service pays in over 83 currencies to over 90 different countries. To view the Terms and Conditions for the service and to download the applicable form please visit www.shareview.co.uk/info/ops or contact Equiniti.

Back to top

What gives GSK the authority to remove dividend cheques?

The decision to pay dividends by direct credit, rather than cheque, has been taken to increase the security of payments, decrease costs and reduce our impact on the environment. Under the company’s articles of association, which were approved by shareholders at the 2018 Annual General Meeting, the directors have authority to determine the method by which the company’s dividends are paid, including by direct credit.

Back to top

Cautionary statements regarding forward-looking statements


GSK cautions investors that any forward-looking statements or projections made by GSK, including those made in this announcement, are subject to risks and uncertainties that may cause actual results to differ materially from those projected. Such factors include, but are not limited to, those described under Item 3.D Principal risks and uncertainties in the company's Annual Report on Form 20-F for 2018.

This document was last updated on 13 May 2019.
For further questions please contact Equiniti or JP Morgan Chase Bank using the contact details above.
You can also contact GSK Investor Relations Team on +44 (0)20 8047 5000 or at GSK.Investor-Relations@gsk.com.